‘Caring in the community – there’s no place like home’

T 0117 909 6070   E info@caringcomes1st.co.uk



Lisa and her team of carers have been looking after my Father for over 3 weeks now. They are always punctual and professional and leave me with much needed peace of mind. I would recommend Caring Comes 1st to anyone looking for care for their loved ones.

Mark Holling


After trying various care agencies I came across Caring Comes 1st. Lisa and staff are wonderful with my Mum. They are very punctual have bags of patience and most of all, always liaise with the families. Nothing is too much trouble. Would I recommended them to anyone else ? A big definite YES.

Irene Courtenay


I have been using Lisa and her team for the last 6 weeks to help me care for my mother and I am delighted with this agency. The service given both to my mother and myself is second to none,all the staff are fully trained, reliable,kind and helpful.I have complete peace of mind while I am at work knowing that the carers will come when they are meant too. I would recommend this agency to any carer.

Lynne Derrick


Caring comes 1st is a really caring and understanding team of people. Nothing is to much trouble. The boss Lisa Wilson is really approachable and she takes time out to listen to you and helps you to sort out in the best way she can. The rest of the staff that she employs are extremely well trained. I highly recommend this company. They are the best caring and understanding team that I have ever had. Thank you Lisa and team.

Lynne Hewlett


I am a disabled lady who is very proud to be a service user of Caring Comes 1st. Lisa and her team of carers all work to the same high level of care,that they were trained to do, but still treat you as an individual, every carer that comes through my door brings sunshine and laughter into my life along with the required help and knowing that they will be here 7 days a week, gives me something to look forward to. Lisa aptly named her company ‘Caring Comes 1st’ because that is exactly what they do CARE.

Sue Thomas


I just want to send all of you at Caring Comes 1st a heartfelt 'thank you' for bringing some light into the horrible dark place that Kim and I are in now. Knowing that i can call and get help or advice at any time is not only professional but most comforting. Vicki has been a star by putting up with me changing the roster, cancelling or adding visits and generally being a pain. It is rare that I don't get a call to keep me updated and I appreciate that.

As for the girls who come out to look after Kim, well, 'phenomenal' does not do them justice!

The way they interact with Kim, the patience, understanding, professionalism and obvious desire to help is beyond anything I could have imagined. Even if we are having an awful day, I know that when I open that door there will be sunshine and one of them standing there with a great big smile saying 'hi there', and I am 'lifted'!

You have changed our lives for the better and for that I am eternally grateful!!! I would ask one favour, can you please tell the girls how happy we are with them, so that when I thank them (which i always do), they know that it is not just politeness but genuinely meant from the bottom of my heart. Thank you all.

Tim Jefferis


Caring Comes 1st have been brilliant over the last few years with the care of my father, who is suffering from dementia.

They are flexible, listening and most compassionate. l would highly recommend them to anyone who needs good quality care for their relatives. Thank you again to all the team.

Andrew Wright


We sadly lost my mum, Olive Parr, on 9th March 2020. In her last months, her life was much happier with the care she received from Caring Comes 1st. Mum was in a lot of pain but always loved a laugh. She would always tell me about her carers and was always laughing and telling me how happy she was to see them.

Caring Comes 1st treated my mum with dignity and more importantly as a person who needed to feel genuinely loved. I cannot recommend this company highly enough for the level of care and compassion they show. They listen and genuinely care about the people they care for.

Thank you so much from the whole family.

Jon Parr


You have assembled a great group of girls who seemed to have gelled with Trish almost from day one, and her with them. You have lived up to my expectation of you... and some. Thank you, thank you, thank you. Glad we chose you.

John Wilmot


Caring Comes 1st stepped in to support my mum (and often me) when we were coming out of the darkness of lockdown. They were absolutely brilliant from day one! My mum had a small group of carers who really got to know her and formed genuine and warm friendships with her. They often went over and beyond their contractual hours to make sure that mum was safe and happy. They made sure that wherever possible, routines were stuck to and both mum and I knew who was coming. Vicky and Danielle were always at the end of the phone should I need to check anything and gave lots of great advice. Couldn't have been happier with Caring Comes 1st. Sadly, mum has now moved into nursing care and I miss the Caring Comes 1st carers.

Helen Matthews


I can only say thank you to you and all the staff. You are all brilliant and Dad is missing you - especially Carlene. If it would not have been for your superb care I don't know what I would have done. I am in awe of your service and the care you provide and am eternally grateful to you all.

Mark Lockyer